Focus Warranty & Purchase Terms
Cricket Bat Warranty - We guarantee all Focus branded bats against manufacturing imperfections for 6 months from the date of purchase. Bats must be returned with proof of purchase to support any claim under warranty; failure to adhere to Focus recommendations can affect this guarantee. Warranties are non transferrable.
Causes of Damage Not Covered by Warranty:
1. Excessive Bowling Machine Usage
2. Moisture damage in toe/blade
3. Miss-hitting or Miss-timed shots causing cracking in the blade.
4. Insufficient preparation
5. Dry/Heat Damage
6. Damage caused by cheap/hard balls
Excessive Bowling Machine Usage can readily damage bats and bat handles, so excessive usage should be avoided. We recommend you to use an old bat when facing a bowling machine. Signs of heavy usage will void the warranty.
Moisture Damaged Bats usually happens on damp turf wickets or wet synthetic wickets when the toe of the bat is exposed to moisture conditions. Moisture damage will lead to further splitting and damage of the affected area.
Miss-timed Shots resulting in leading edges, shoulder hits or jamming down on Yorkers can cause these areas to crack, split or damage. Unfortunately a cricket bat is made from soft timber and these areas are the most vulnerable due to the design of the cricket bat with minimal wood contained in these areas. A cricket bat is designed to be hit in the playing area only and wrong shot selection can lead to damaged toes, edges and shoulders which are not warrantable.
Insufficient Preparation. No oiling will cause the blade to dry out and crack under pressure. No knocking in will not condition/harder the blade for play against cricket balls and will further the likelihood of damage. We strongly recommend applying a scuff sheet.
Dry/Heat Damage. Never store your bat in the car or car boot. You must avoid exposure to the extremes of temperature as this will dry the bat out and result in the bat cracking or splitting. All bats must be stored in a cool but dry place and we recommend to oil your bat at the start of each season to keep the moisture contained within the blade to further its lifespan.
If any damage occurs, the bat must be returned promptly to the retailer for advice - minor repairs can easily be completed, leaving damage unattended until beyond repair may be construed as neglect. Non-warrantable items that need repairs will be sent to a Focus approved repairer, at the cost of the client if instructed.
Cricket Softgoods & Bag Warranty - all softgoods and bags are guaranteed against faulty workmanship for a period of 90 days under normal conditions. We do not guarantee against against general wear & tear of the product which is considered normal under 90 days of usage. Proof of purchase receipt is required.
Terms & Conditions of Purchase
All bats are handmade products and are manufactured from natural materials, so some small variations may exist from bat to bat in relation to exact shapes and final sizes.
Customised bats will also have an element of interpretation to them if the customer is not actually sitting with the bat maker during the bat making process. In this instance a small margin is deemed acceptable with the finished product. We do not guarantee "pick-up" of the bat if the customer is not present to finalise the bat due to the subjective nature of pickup and feel.... Given custom bats are a one off unique design, the customer accepts the above terms once committing to a custom bat process and we can not accept returns.
Bat weights may fluctuate with atmospheric conditions due to the Hygroscopic nature of wood, so final weights may vary from time of shipping, to the time of delivery to the customer. Unfortunately this is out of our control.
The lifespan of a bat should be gauged by how much ball impact it sustains, not the length of time you have owned it. One customer may hit a 1000 balls in a given week whilst the next customer may only hit 200 balls in a given week. The first customer should expect his bat to last one fifth the time of the second customer, due to the extra usage and wear & tear impacted on his bat.
Shipping rates upon checkout have been set based on an average price amongst the most common service providers. We reserve the right to use any shipment service upon booking and prices may change from what was quoted due to fluctuations in shipping rates from time to time.
Discount Codes are not redeemable on customised products or Mi-Club custom team orders.
Refunds may be subject to a re-stocking fee should the item have been sent with free shipping and the customer requires a refund.. Focus reserves the right to recoup all fees and charges involved in the original sales.
Equipment that has been customised to suit the client may not be suitable for a refund - such customisations may make the product differcult to re-sell... All items will need to be re-evaluated.